Opening hours

 

The Lavenham Practice is open Thursdays 9am to 5.00pm

 

The Long Melford Practice is open Tuesdays† 9am to 5.00pm

 

Alternate weeks the Practices are open on Friday 9am to 1pm

 

To make an appointment, please telephone 01787 247046

 

Facilities

 

Our premises and surgeries are not accessible to wheelchairs and there is not a disabled toilet.††

 

Home visits for patients who cannot travel to the practice may also be available.†

 

Dental care and treatment at the practice

 

On your first visit we will ask you to complete a confidential medical history questionnaire, please bring details of any medication with you to help complete this accurately.

 

At this visit we will carry out a thorough examination of your mouth, which may require us to take x-rays.

 

At the end of this appointment we are usually able to give you a good idea of any treatment that you require and the likely costs involved.

 

We do our best to ensure your dental care meets your individual needs and will discuss the proposed treatment and treatment options with you, giving you time to ask questions and consider the alternatives.

 

Our patients are given the opportunity to join the 51 Practice Plan to help spread the cost of dental care.

 

The Plan covers 2 check up appointments per year, including any x-rays or cleaning carried out at that visit, and includes worldwide emergency insurance. It also entitles you to a 10% reduction in any treatment fees (other than implant fees).

 

Details of the dental plan and private fees are available from the reception staff.

 

We accept payment by cash, cheque, or card, and will require that you pay for your treatment at each visit.†

 

We will arrange your appointments with you at the end of your first visit, aiming to book all necessary appointments to complete the work that you are happy for us to carry out for you.

 

At the end of treatment we will discuss the appropriate timeframe for when we will need to see you again.

 

As a patient of the practice you will see our regular newsletters to ensure you keep up with developments and changes within the practice.

 

Emergency care

 

During the working week emergency appointments are available every day at our Ipswich Practice, should the others be closed. Please telephone the practice as early as possible after 9.00am to enable us to book you in to one of these appointments.

 

At weekends and bank holidays there is an on call service available dial 111 for assistance.

 

Missed appointments

 

If you are not able to keep your appointment please give us at least 24 hoursí notice.†

 

Confidentiality

 

Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest confidence in accordance with our practice policy. If you would a copy of our practice confidentiality policy, please contact Dr Rolfe.

 

Comments about our service

 

We hope that you are entirely satisfied with your dental care and treatment and would be happy to recommend our services to others.

If not, please let us know about it so that we can rectify the cause for dissatisfaction and improve our service. You can request a copy of the practice complaints procedure from Mrs Goddard who will explain the procedure in detail and deal with any concerns you might have.

 

We are here to help

 

If you would like any further information about care at the practice please contact us on 01787 247046 or email paulrolfedental@btconnect.com

 

 

51 High Street

Lavenham

Suffolk

CO10 9PY

 

Phone: 01787 247046

Directions

 

No 51 On the High Street, just past Deaconís Close.

3rd house on the left heading towards Bury St Edmunds.

Near the white steps from the road to the footpath.

The Team

 

Dental Surgeon

Dr Paul Rolfe

Dental Hygienist

Mrs Louisa Perry

Reception

Miss Abi Hume

Nursing Staff

Mrs Louise Goddard RDSA

 

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